Terms of Service
Last updated November 12, 2026
Phone Tag Pro is a service of Balae Corporation ("we", "us"), 8151 Canterbury Lake Blvd, Tampa, FL 33619. By creating an account you agree to these terms.
What the service does
Phone Tag Pro answers telephone calls you forward to a number we provide, using an automated AI voice assistant. The assistant collects information from callers, books appointments using the hours and calendar you give it, and sends you a record of each call. It tells callers it is an AI assistant and, when recording is on, that the call is recorded.
Your account
You must be authorized to act for the business you sign up. You are responsible for what you tell the assistant to say, including your hours, services and prices, and for keeping your login safe.
Your responsibilities
- Forward only calls for a number you own or control.
- Follow the laws that apply to your business and your calls, including call recording, telemarketing and consumer protection laws in your state and your callers' states.
- Do not use the service for emergency lines, medical triage, legal advice, or anything where a missed or misunderstood call could cause harm. The assistant cannot call emergency services.
- Do not use it for unlawful, deceptive or abusive purposes.
AI limits
The assistant is software. It can mishear, misunderstand or get details wrong. Check the recording and summary for anything important. We do not promise that every call will be answered, understood or booked correctly.
Text messages
With your consent we text you about your calls and your account, and text your callers appointment confirmations when they agree on the call. Message frequency varies with your call volume. Message and data rates may apply. Reply STOP to stop, HELP for help. Carriers are not liable for delayed or undelivered messages.
Plans, billing and canceling
Plans are billed monthly in advance through Stripe and include a set number of assistant minutes. Any setup fee is charged once. You can cancel any time from your page; service continues to the end of the paid month. See the refund policy.
The number we provide
The forwarding number belongs to us and is yours to use while your account is active. It returns to us when the account ends.
Your content
Recordings, transcripts and the caller details we collect for you are yours. You give us permission to store and process them to run the service.
Disclaimers and limits
The service is provided as is, without warranties of any kind. To the fullest extent the law allows, our total liability for any claim is limited to what you paid us in the three months before the claim, and we are not liable for lost profits, lost business or indirect damages.
Changes and ending
We may change these terms and will post the new date here. We may suspend an account that breaks them or is not paid.
Governing law
These terms are governed by the laws of the State of Florida. Disputes will be heard in the state or federal courts for Hillsborough County, Florida.