Privacy Policy
Last updated November 12, 2026
Phone Tag Pro is a service of Balae Corporation, 8151 Canterbury Lake Blvd, Tampa, FL 33619. This policy covers what we collect, why, and what we do with it.
What we collect
- From you: your name, email, cell number, business details, the settings you choose, and payment details handled by Stripe (we never see your full card number).
- From your callers, for you: their phone number, what they say on the call, the call recording when recording is on, a transcript and summary, and any appointment they book.
- From your calendar, if you connect it: when you are busy, so the assistant offers times you are free, and permission to add the appointments it books.
- Technical data: log data such as IP address and browser type, and a cookie that keeps you signed in.
How we use it
To answer your calls, book appointments, tell you about them, bill you, support you, and keep the service secure. We do not sell personal information, and we do not use your callers' information to market to them.
Text messages
Mobile numbers and text message consent are never shared with or sold to third parties or affiliates for their marketing. We use them only to send the messages you or your callers agreed to.
Google user data
If you connect Google Calendar, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We read your busy times and write the appointments the assistant books. We do not use Google data for advertising or to train general AI models, and people at our company do not read it unless you ask us for help, it is needed for security, or the law requires it.
Who processes it for us
We use service providers to run the product: Cloudflare (hosting and database), Twilio (phone numbers, calls and texts), xAI (the voice assistant), Stripe (payments), Resend (email) and Google (calendar, if you connect it). Call audio is processed by these providers to answer the call.
How long we keep it
Call records stay in your account until you delete them or close the account. After an account closes we delete its call records within 90 days, except what we must keep for billing or legal reasons.
Your choices
You can see and delete your call records on your page, turn recording off, disconnect your calendar, and close your account. To ask for a copy or deletion of your data, write to support@phonetagpro.com. A caller who wants their information removed can contact the business they called or us.
Children
The service is for businesses and is not directed to children under 13.
Changes
We will post changes here with a new date.