Questions
Questions and answers
What is Phone Tag Pro?
Phone Tag Pro is an AI phone answering service for small businesses. You keep your own number. When you miss a call, it rings through to Grace, an AI assistant who answers as your business, finds out what the caller needs, books the appointment on your calendar and sends you a text and an email with the details. Setup takes about five minutes: answer a few questions, then dial one code on your phone.
Do I have to change my phone number?
No. You keep the number you have now. You set your phone to forward the calls you do not answer, and those calls ring through to Grace. Callers dial the same number they always have.
How do missed calls get to Grace?
Through conditional call forwarding, a feature every US carrier has. You dial one short code on your phone, one time. After that, a call you do not answer, decline, or miss because you are on another call is passed along automatically. We show the exact code for Verizon, AT&T, T-Mobile and other carriers.
How long does setup take?
About five minutes. You answer a few questions about your business, pay, and dial one code on your phone. There is no app to install and no hardware.
What does Grace say when she answers?
She answers with your business name, says she is an AI assistant and that the call is recorded, and asks how she can help. Then she finds out what the caller needs, answers questions from the details you gave her, and books a time or takes a message.
Does Grace tell callers she is an AI?
Yes. Her greeting says she is an AI assistant, and she says so again if a caller asks.
Can she book appointments on my calendar?
Yes. Connect your Google Calendar and she checks when you are free before she offers a time, then adds the appointment. Without a connected calendar she books inside the hours you set.
How do I find out about a call?
You get a text and an email as soon as the call ends, with the caller's name and number, what they need and what was booked. Your page keeps the recording, the transcript and a summary of every call.
What if I want to answer my own calls?
Answer them. Grace only gets the calls you do not pick up. You can also turn her off with one switch, or turn forwarding off by dialing a code.
Does it work in my state?
Yes. Phone Tag Pro works in all 50 states and Washington, DC, on every major carrier. Hours and appointment times follow your own time zone.
Does it work with a landline or an office phone system?
Yes, if your phone service can forward unanswered calls to another number. Most office systems and internet phone services can. Set "forward when no answer" to the number we give you.
Will she quote prices?
Only the prices or price ranges you give her. She never makes up a price and never promises a final price on the phone.
What happens with spam and robocalls?
She ends them quickly and marks them as spam, so they do not show up as leads and you are not alerted.
Are calls recorded?
Yes, by default, and her greeting says so. You can turn recording off in your settings.
Can I cancel?
Any time, from your page. There is no contract. Dial the off code on your phone and your calls go back to how they were.
Something else? Talk to a person.